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Policies


Application Policy

General Guidelines

Standards: All new resident lease applications and renewals are considered equally without discrimination on the basis of race, color, sex, religion, handicap, familial status, sexual orientation, national origin, disability or any other class protected by applicable laws.

Occupancy: Two people per bedroom plus one.

Applications: Required for all occupants who are 18 or older.

Identification: Copy of valid U.S. or state-government issued photo identification such as current driver’s license is required. Non U.S. citizens must present a valid passport or visa.

Residency Income Qualifiers

Terms & Qualifications: Credit report and previous rental references must be approved.
Total monthly payments (credit cards, car payments, etc.) including rent cannot exceed 45% of gross monthly income.
All sources of gross monthly income must be verifiable.
Must provide copies of 2 most recent check stubs. In some cases, copies of most recent tax return and/or bank statements may be required.
A larger deposit may be required in certain circumstances.
Credit check fee is $30.00 per applicant.

Guarantors (Co-Signers): Guarantors (Co-signers) are accepted in some cases such as full-time student applicants.

Renter History Qualifiers

Current Residency: No evictions-validation of current residency will be performed.
Negative payment history can disqualify an applicant.

Credit History: Reports with past or current bad debts, late payments or unpaid bills, liens, judgments and bankruptcies may disqualify an applicant.

Employment: Verification of employment may be performed.

Background Checks: May include contact with current and/or prior landlord(s), employer(s), credit reporting agencies.


Lease Policy

Lease Terms

Terms: Available lease terms: 6-12 months

Month-to-Month: Available at the end of the lease for an additional month-to-month fee, subject to the applicable terms and conditions of the lease.

Fees and Deposits

Non-refundable: Application fees are non-refundable.

Refundable: Security Deposit is only refundable when certain criteria are met. Once an Offer to Rent or lease has been signed on an apartment, the terms of the Offer to Rent or lease are in effect.

Lease Guarantors (Co-signers)

Income: Guarantors (co-signers) are accepted in some cases such as full-time student applicants.

Criteria: Guarantors (co-signers) must meet the landlord’s applicable resident criteria including, but not limited to, meeting all applicable financial requirements.

Renter’s Insurance; Proof of renter’s insurance is required upon lease signing.

Early Termination/Transfers

Military Service: Request at least 30 days notice for active military service personnel with PCS orders.

Transfer a Lease

Roommates: New roommates must qualify when a previous roommate (occupant) moves out before the lease ends. Fees will apply for new occupant application processing.

Sublet/Sublease: Subletting of apartment homes is not permitted.


Parking Policy

Parking

Each luxury unit includes one assigned space for 1 bedroom apartments and 2 assigned spaces for 2 bedroom apartments.


Pet Policy

No pets over 35 lbs. are allowed. Two pets maximum. Some breed restrictions – These breeds include the following, but are not limited to: Pit Bulls, American Staffordshire’s Terriers, German Shepherds, Chows, Alaskan Malamutes, Doberman Pinchers, St. Bernard’s, Akitas, Great Danes, Siberian Huskies, Rottweiler’s, or any mixed breed thereof. Additional deposit of $400 required with an additional $50.00 monthly pet fee per pet.


Refunds and Cancellations

Online Payments

Refunds

We want you to be 100% satisfied with your use of our online payment system. If you are having trouble please contact us here. Refunds on rent payments are only applicable under the terms of your lease. Refunds are not available for applications. Refunds are not available for the convenience fee.

Cancellation

Cancellation of a recurring payment can be completed by logging into the payment page here. All other cancellations are subject to the terms of your lease.

Privacy Policy

This Privacy Policy governs the manner in which Oaks Property Management collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.oaksmgmt.com website (“Site”). This privacy policy applies to the Site and all services offered by Oaks Property Management.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, social security number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Oaks Property Management may collect and use Users personal information for the following purposes:
  • To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
 
  • To improve our Site
We may use feedback you provide to improve our products and services.
 
  • To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
 
  • To send periodic emails
We may use the email address to respond to their inquiries, questions, and/or other requests.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
 
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Compliance with children’s online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to this privacy policy

Oaks Property Management has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
 
Oaks Property Management
887 St. Charles Drive
Thousand Oaks, CA 91360